Unused account credit is refundable on request. Refunds are processed to the original payment method where possible.
Unused Balance
Clients may request a refund of unused account credit by calling (888) 396-8388. Wise Robin aims to process approved refunds within 5 business days.
Promotional Credit
Credit added with a coupon code or granted as goodwill is not refundable and cannot be exchanged for cash. It is used first when work is billed, and only credit paid by card can be returned to the card.
Active Work
Credit already applied to approved work, completed work sessions, or published deliverables may not be refundable. If there is a delivery issue, Wise Robin will review the project record and work with the client on a fair resolution.
Failed Payments
If a payment does not complete, no account credit is added and no charge should be made. Contact Wise Robin if a bank statement appears inconsistent with the portal.
Contact
Refund requests can be handled by phone at (888) 396-8388.